Return policy

 

At Foamfy, we strive to provide excellent customer service and ensure customer satisfaction. We understand that sometimes a product may not meet your expectations or requirements. Therefore, we have implemented the following return policy to assist you with returns and exchanges.

Eligibility for Returns

• To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
• Returns must be initiated within 14 days of the purchase date.
• Personalized or customized items are not eligible for return unless there is a manufacturing defect or error.

Return Process

• To initiate a return, please contact our customer support team at info@foamfy.com or through our online contact form. Provide your order number, reason for return, and any supporting documentation or images.
• Our customer support team will guide you through the return process, including providing a return address and any necessary instructions.
• We offer free returns for all orders and will send you a pre-paid return label, so you don’t need to worry about any return shipping costs. Simply attach the label to your package and drop it off at your nearest shipping location.

Refunds

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your payment provider, it may take several business days for the refund to be reflected in your account.

Exchanges

• If you wish to exchange an item for a different size, color, or model, please contact our customer support team.
• Exchanges are subject to product availability. If the desired item is not available, we will process a return and refund as described above.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team immediately.
• Provide detailed information and any supporting documentation or images.
• We may require you to return the item for inspection or provide additional information.
• If the item is confirmed to be damaged or defective, we will offer a replacement, repair, or refund, depending on the circumstances.

Non-Returnable Items

• Certain items are non-returnable, including gift cards, downloadable software, and items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Changes to the Return Policy

• Foamfy reserves the right to modify or update this return policy at any time without prior notice. Please review this policy periodically for any changes.
• If you have any further questions or require assistance with your return, please don't hesitate to contact our customer support team. We are here to help!